Vegas Regal Casino Review

First set up in 2009 and powered by Rival Gaming, Vegas Regal Casino has focussed on creating a quality environment which offers the very best on the market.

With graphics which scream sophistication rather than cheap bling, there’s an emphasis on high class gaming which is reflected in the choice of games available.

You won’t find Vegas Regal to be the largest casino but there’s still plenty to keep you entertained including slots, table games, bingo and video poker, all rendered with remarkable graphics.

The payout rate is published at 96.7%, a move for transparency which is welcome and not always offered by casinos.

Players from the United States, Denmark, The Netherlands, Israel, Greece, France, Canada and Puerto Rico are all prohibited from using this casino.

A Warm Welcome

New players that sign up to Vegas Regal Casino can expect to receive a no-deposit bonus so they can try out what’s on offer without spending any of their own cash.

You’ll be handed $120 from the casino cashier which can be used on any of the games other than progressive slots and video poker.

If you decide to continue, when you make your first deposit you’ll qualify for a further deposit. If you play the slots you’ll get a 300% bonus up to a maximum of $300 and for other games there’s 100% with a maximum of $1,000.

Going forward, there’s a monthly reload bonus for depositing cash. Receive up to $200 with a 50% match bonus, every month. And if you refer a friend who signs up, you’ll bag a further $50.

Comp points help to ramp up what you could win, with 1000 points being converted into $1 of real cash.

Small but Quality Selection of Games

There are slots, table games and video poker available at Vegas Regal Casino but you won’t find the largest selection compared to other providers.

With other casinos you might find in excess of 200 games, sometimes much more, but at Vegas Regal, it’s far lower with around 80 games in total.

However, what they lack in quantity is more than made up for in quality because the graphics and gameplay are some of the best that you’ll find.

There are a variety of slots including the very latest development, iSlots. Interactive slots – or iSlots as they’re more commonly known – offer a way for the player to become far more involved in the play. Superior animations and player-led storylines mean the experience is truly individual making it entertaining as well as potentially a money-spinner too. Some of the iSlots you’ll find at Vegas Regal includes A Switch in Time, Cosmic Quest and Psychedelic Sixties.

There’s also classic slots such as Chicken Little, video slots including Cleopatra’s Coins and progressive slots where there’s the chance to win serious money on games like Strike Gold and Major Moolah.

If slots aren’t for you, there are 7 different versions of video poker with the choice of playing multihand, 4 types of bingo and 10 table games including baccarat, roulette, craps and blackjack.

Comprehensive Customer Service

Customer service is an integral part of any assessment of a casino as being able to get in touch when you need to is imperative.

Vegas Regal have a variety of ways in which players can get in touch, including live chat which is available 24/7. There’s also a freephone number with specific numbers for the UK, US and Canada as well as a general international number too.

If you prefer to email, there’s a dedicated customer service email address. In the past, there had been some suggestion that a response wouldn’t always be forthcoming but there’s no evidence to show this is still the case. Vegas Royal Casino have a well structured customer service and are readily available in a variety of ways.

Patchy History

One of the biggest issues with Vegas Regal Casino is that there’s a history of problems relating to unfair enforcement of terms and refusal to pay out. For this reason, this casino is listed as “not recommended” in some places.

There are a number of complaints against this casino for the retrospective application of terms which weren’t in force at the time a player signed up, or when a game was played. This terms have been described as unfair and vague but have been used by Vegas Regal to confiscate funds and refuse payment.

Many complaints lodged against this casino have gone unanswered or funds have been removed or refused with no explanation. Some of these issues appear to be historical but in 2016, there still seems to be an ongoing problem with the withdrawal of funds, particularly bonuses.

Discipline Required

Withdrawing money on Vegas Regal Casino should be easy in theory, with a minimum of just $25 and a maximum limit of $4000 per week.

Ewallet transfers take 2-5 business days while wire transfer takes 4-8 business days.

The only problem arises in that Vegas Regal offer the unpopular reverse withdrawal facility which allows players to change their minds and play with money they had previously decide to remove. To add to the issue, no deposits are permitted when there’s a withdrawal pending because the casino says it’s easier to reverse the transaction than to take more money.

With no manual flushing offered, it takes real discipline to stick to your decision to remove your funds and this is the criticism leveled by some players. Offering a reversal of withdrawals is not an uncommon feature but without manual flushing, it continues to be an unpopular facility in the gambling community.

Fully Licensed

Vegas Regal Casino are fully licensed and regulated by the Government of Curacao, which should provide some reassurance that they aren’t a rogue operator.

Curacao is a popular site for casinos to be based because there’s less red tape than in certain other districts and an attractive tax bracket too. This location has been integral to the casino industry for decades and has many legitimate operators who are registered here.

However the only drawback is that Curacao are focused on the set-up. Being supervised by the European Union, there’s no criticism of the way they carry out initial checks but Curacao has opted to not offer any complaint resolution service. This means that if there is a problem, it’s up to the player to try and resolve it directly with the casino with no back-up protection.

Rogue casinos are unlikely to get past the initial licensing requirements, so there’s no instant suspicion for operators registered here. However, compared to the very strictest gambling commissions there’s a lack of follow-up support for players who encounter difficulties with a casino.

Tough to Recommend

Some of the allegations made against Vegas Regal are fairly concerning and with repeat instances, it’s difficult not to assume there’s some substance to the complaints. And because the licensing body doesn’t offer a mediation service, there’s little recourse for any players who do encounter difficulties.

Therefore, until a period has passed which is free of any unresolved problems, this casino might be one that you’d be better off observing rather than participating in.